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Online Services

We have a service called ‘Ask My GP’. This service enables our patients to request help from our clinicians via the internet or a smart phone.  You will have the option to request email advice, telephone or face to face help. Please go to 'APPOINTMENTS' to use this service.

This service is open for a limited time Monday to Friday mornings from 8am

We have had to reduce the availability of AskmyGP 

The system does not have the capacity to limit the number of requests so setting a shorter time is our only option.

 Demand at the practice is exceptional at present and far outweighs staff availability.

We receive on average 600 telephone calls per day and 122 AskmyGP requests and can offer over 200 appointments each day.

We have reduced Askmygp to a limit of 50 to help us manage more urgent requests.

By receiving fewer AskmyGP and maximising our telephone calls allows us better care navigation and treatment for our patients.

We understand any frustrations you may have but should you need any urgent care please do not hesitate to call us or for non-urgent issues please call to pre book an appointment.

 Thank you for your understanding.

 

NON EMERGENCY REQUESTS ONLY

PLEASE NOTE THIS SERVICE IS NOT TO BE USED FOR PRESCRIPTION REQUESTS

Please be available to take a phone call any time until 6.30pm. Please be available to attend the surgery if the GP requests. If you feel you will not be available on the day of your request, then please recontact us on a day you are available.

As a parent or carer you can use AskMyGP on behalf of a patient. 

For advice outside of normal Surgery hours you can contact 111.

Please telephone the surgery for all URGENT medical problems and if you require assistance between 9 AM and 18:30 PM

My Health Online

We also offer a service called "My Health Online" which can be used to order prescriptions.    Login - My Health Online (wales.nhs.uk)

Please look under the repeat prescriptions tab for more information and to download an application form. 

Urgent Appointments

 If you need immediate treatment for a condition you feel needs urgent attention, please telephone the Medical Centre.

WHAT DO I DO IN AN EMERGENCY?

Dial 999

Out of Hours

If you need to contact a Doctor when the surgery is closed you should contact the out-of-hours service by ringing 111 or if you have difficulty getting through ring 0845 4647.

All cases will be triaged, and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the GP Out-of-Hours Service, which is responsible to the ABMU Health Board.

The Swansea Out-of-Hours Service operates an appointment-based service from a

If you have a severe problem such as difficulty breathing, chest pain, or severe bleeding you should call 999

How do I arrange a Home visit?

Requests for home visits should be made when the patient is too ill to attend the surgery. Every effort should be made to attend the Medical Centre where you will be seen more quickly than waiting for a home visit.

The home visits by the Doctor are for medical reasons only, for patients who are terminally ill or bed-bound patients for whom travel to our Centre would cause deterioration in their condition.

If you need a home visit please inform the Receptionist who will arrange for a triage Doctor to speak to you to decide what is the best option - seeing the Nurse, seeing the Doctor, or going to hospital.

Repeat PrescriptionsManage your Repeat Prescriptions

We Need Your Help Images – Browse 1,285 Stock Photos, Vectors, and Video |  Adobe Stock

PLEASE FOLLOW THE LINK AND TAKE 5 MINUTES TO COMPLETE OUR ONLINE NHS QUESTIONNAIRE

   

         OR SIMPLY SCAN THE QR CODE AND COMPLETE

NHS Patient Questionnaire

NHS PATIENT QUESTIONNAIRE QR CODE

 Healthy Weight, Healthy you.

With the increase in people concerned about their weight and coming into January, we wanted to make you aware of this new weight management resource Home - Healthy Weight Healthy You 

Health Weight Healthy You

Patients can access tailored advice by answering a few questions (only takes about 5min) and they will then have ‘journey’ options which will guide them to tailored advice including motivation, goal setting, meal planning and emotional eating

PRACTICE ACTIVITY INFORMATION

We will now be producing monthly practice activity information in the format of the illustration below.  Please click on Practice Activity tab below where this information will be displayed.

January 2022

(Site updated 29/02/2024)

Contact Details

Sketty and Killay Surgeries

Contact Telephone

111
01792 280159
Sketty 01792 206513
Killay 01792 200100

Killay Surgery

Contact Telephone

111
01792 200101
Sketty 07827284399
Killay 07827284378