If you need to contact a Doctor when the surgery is closed (from 6.30pm to 8.00am weekdays and throughout weekends/bank holidays), you should contact the out-of-hours service by ringing 111 or if you have fifficulty getting through ring 0845 4647.
All cases will be triaged and a decision made on whether the caller requires contact with/advice given by a Doctor or to have their details forwarded to the GP Out-of-Hours Service, which is responsible to the ABMU Health Board.
The Swansea Out-of-Hours Service operates an appointment-based service from a separate section of the A & E department at Morriston Hospital.When the Doctor there receives information about a patient it will be further scrutinised, following which the Doctor will either:
- Call the patient back with further advice
- Ask a Receptionist to call the patient to arrange an appointment
- Make a house call to see the patient if deemed clinically necessary
If you have a severe problem such as difficulty breathing, chest pain, or severe bleeding you should call 999