MHOL Patient FAQ's (INPS) English
Request for MHOL Account (Standard Access)
How Do I Make An Appointment?
You can make an appointment with the Doctor or Nurse by phoning the Medical Centres or by calling in person when the reception is open:
- Sketty: 206862
- Killay 201181
Ring from 8:15 am for morning appointments.
We will do our best to give you an appointment with the Doctor of your choice Tuesday to Thursday. Mondays and Fridays are our busiest days and we will not be able to give you a doctor of your choice for face to face consultations, unless you have booked one of the pre-bookable slots we have available. If you would prefer to have a telephone consultation with the doctor rather than come in to surgery then please let the receptionist know. Please remember that the doctors work between the two surgeries and run their clinics and only have limited appointment times in each place. Should your preferred Doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.
If you wish to consult with a doctor on a Monday or Friday afternoon contact the reception team from 10:30 am that morning. The receptionist will make a note of your details and arrange for a doctor to call you back. The doctor will either give you advise over the phone or arrange for you to be seen by an appropriate heath care professional. This could be a doctor or a nurse.
Changes from the 1st November 2016 we will provide mainly telephone consultations every afternoon.
Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the Receptionist for a DOUBLE APPOINTMENT when you book.
If you need immediate treatment for a condition you feel needs urgent attention, telephone the Medical Centre. It is practice policy that any patient needing to see a Doctor will be seen at the end of morning surgery and evening surgeries if necessary. There is a "calls and triage" Doctor available to take your calls from 9.00 to 10.30am each morning. When you telephone you will either be given advice over the phone, or be asked to come to the Medical Centre to be seen.
WHAT DO I DO IN AN EMERGENCY?
WHAT DO I DO IN AN URGENT SITUATION?
You can get advice over the phone from our triage Doctor between 9.00 and 10.30am Monday to Friday. Phone 201181.